| |
INTELLIGENT VIRTUAL ASSISTANTS | PROFESSIONAL |
| Setting up multiple smart virtual assistants | |
| Knowledge base administration | |
| Automatic retraining | |
| Access to unlimited users | |
| Next-generation generative artificial intelligence engine | |
| Answer rating | |
| Redirection to traditional channel (Chat / WhatsApp) | |
INTELLIGENT VIRTUAL ASSISTANTS CUSTOMER SUPPORT | PROFESSIONAL |
| FAQ website integration | |
| Online help for customer service | |
| Redirection to support channels | |
INTELLIGENT VIRTUAL ASSISTANTS INTERNAL SUPPORT | PROFESSIONAL |
| Intelligent virtual assistant for business support | |
| Asistente virtual inteligente para apoyo soporte | |
| Intelligent virtual assistant for support support | |
| Consultations from Mobile App | |
CONVERSATIONS | PROFESSIONAL |
| Purchase on-demand conversation packages | |
| Each conversation is equivalent to 1,000 words | |
INTEGRATIONS | PROFESSIONAL |
| Integration with GIITIC platform | |
| Integration with CRM / CUSTOMER SERVICE | |
LEASE | PROFESSIONAL |
| Standard functionality per module | |
| Licensing monthly payment | Minimum 20 users |
| Licensing annual payment | |
| SaaS (Giitic Cloud) – Shared | |
| SaaS (Giitic Cloud) – Standalone | N/A |
| On Premise (Customer Infrastructure) | N/A |
| Limit on number of assets | 10.000 Assets |
| Portal usage limit | 5.000 user |
INTEGRATIONS | PROFESSIONAL |
| Standard import and export of files | |
| Standard: Quickbooks, SAP, OpenBravo, Siigo, Helisa, Softland, World Office, Siesa, DHS Total. | |
WARRANTY | PROFESSIONAL |
| Hours per month data analyst per module | 0 Hours |
| Web portal for customers | |
| Free online training (7x24 and video tutorials) | |
| Standard SLA service | |
| Service levels Particular SLA | N/A |
| Hourly consulting | N/A |
| Email | N/A |
| WhatsApp | N/A |
| Phone | N/A |
SOFTWARE CUSTOMIZATION | PROFESSIONAL |
| Test environment for SaaS license (Quality and test environment) | N/A |
| Development license per module | N/A |
| Annual consulting hours package | N/A |
| Custom REST services for data import and export | N/A |
| Customization project | N/A |
ADVANCED SECURITY | PROFESSIONAL |
| Password controls | |
| Users Profile | |
| Two-factor authentication | |
| Audit Logs | N/A |
| IP control access | N/A |
| Access control by time | N/A |
| LDAP Integration | N/A |
| Control in data visualization | N/A |
| Specific security policies | N/A |
ENTERPRISE FUNCTIONALITY | PROFESSIONAL |
| Multiple languages (Spanish and English) | |
| Multiple currencies | |
| Workflows / Internal BPM | N/A |
| Webhooks | N/A |
OTHER SERVICES | PROFESSIONAL |
| Installation of dedicated / own servers | N/A |
| Independent server administration | N/A |
