Smart Self-Service
See how the handling of transactional inquiries is evolving in organizations with AI agents.
- Prebuilt agent Ready to use, we do not start from scratch.We start from an agent prepared for this process and configure it with your rules, your systems and your way of working.
- Best practices Built in from day one.The agent's instructions incorporate the process practices we have applied when automating it in different organizations.
- Configured by experts Functional and technology consultants.Specialized consultants support the configuration, integration, testing and go-live of the agent in your operation.
- Agent platform Workforce AI.The agent runs on Workforce AI, GIITIC's own platform that centralizes security, permissions, audit, usage and administration of all your agents.
- Process experience Processes + technology + enterprise software.Behind every agent are years of experience implementing enterprise software and automating processes in companies across Latin America.
- GIITIC software ecosystem The tools the agent needs.We integrate with your current systems and, if you are missing one, the GIITIC ecosystem provides the modules the agent needs to query and act.
Smart Self-Service agent
I'm an artificial intelligence agent trained by experts, ready to use and built with best practices. I am here to answer your customers’ questions about their transactional information: orders, invoices, payments, statuses, documents and more. [to be confirmed] types of inquiry, scope and supported objects.
Prebuilt, but adaptable to each organization.
How I work
- I receiveThe questionI receive the customer’s inquiry.
- I identifyThe transactionI locate the transaction the user is authorized to view.
- I look upThe source systemI get the data from the system where the transaction is recorded.
- I respondOr hand offI communicate the answer or pass the inquiry to a person on the service team.
Agents are only as good as the knowledge and context they handle
It is one of the great challenges of enterprise artificial intelligence (AI): an agent without clear rules, reliable data and business context makes mistakes or stops. That is why knowledge is prepared, governed and improved as part of the project.
60%
of AI projects without AI-ready data will be abandoned through 2026, according to Gartner. Gartner, “Lack of AI-Ready Data Puts AI Projects at Risk,” February 2025
Workforce AI helps you prepare, govern and improve it
- Instructions prebuilt by experts
- Process best practices
- Tools to create and capture knowledge
- Knowledge management
- Integration with your current sources
- Enrichment of existing knowledge
- Ongoing updates
- Knowledge governance
- Continuous learning and improvement
We integrate with your environment
We connect the agent with virtually any application, API, service or data source in your company, whether GIITIC or third-party systems.
Your agent, connected to your operation
Base systems for agents
If you do not have the base system, we provide reduced versions of GIITIC modules with the capabilities the agent needs to work.
- Applications and ERP
- APIs and web services
- Databases and files
- MCP (Model Context Protocol), when applicable
An agent needs software tools to query information and carry out actions. Without them, it stays a conversation. That is why we cover both paths: connecting to what you already have or giving you what you are missing.
See GIITIC integrations95%
of organizations struggle to integrate AI into their existing processes. MuleSoft (Salesforce), Connectivity Benchmark Report 2025, study sponsored with Vanson Bourne and Deloitte Digital
Today it is one agent, tomorrow dozens
Every area will add agents working at the same time. Workforce AI is the control center of your digital workforce, not an isolated script.
Explore Workforce AI- Agent creation and management
- Security, identities and permissions
- Policies and human oversight
- Traceability and audit
- Observability, quality and results
- Models, tokens, usage and costs
- Continuous updates to new AI models and features
Global experience at your service
- Years of experience
- 15+
- Companies in Latin America
- 850+
- Countries
- 10+
- Integrations
- 100+
- ERP and ERP+ modules
- 40
- AI agents
- 20+
Companies that trust GIITIC
Questions about Smart Self-Service
What inquiries can it handle?
Can it change orders or make payments?
Which channels does it work on?
How does it avoid showing another customer’s information?
What happens when it cannot find the information?
Next stepReady to see your agent work in your process?
Let's talk about your operation. A consultant will review your process, your systems and your knowledge, and show you how the agent would work with your rules.
- Demo of the agent with cases from your process.
- Review of your systems and the available knowledge.
- Estimate of the scope and the next step.
Let's talk about your process
Fill in your details and a consultant will get in touch with you.
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