Profile and contacts
Identity, delegation and up-to-date data.
GIITIC Customer Portal
Everything you expect from a customer portal. And much more.
- Adapts to your business Your operation, your rules.We start from best practices, but we understand that every company is different. We adapt GIITIC to your processes, even when they are complex, without forcing you to change your operation to fit the software.
- Integration experts 100+ integrations.We connect GIITIC with your technology ecosystem: modern, in-house or legacy systems. We have more than 100 integrations and the experience to build the ones your operation needs.
- We solve problems, not just implement We take charge from start to finish.We avoid the typical implementation problems: incomplete scopes, consultants who do not understand the operation, or features that do not solve the need. You work with experts focused on making the solution work from start to finish.
- Record-time implementation and support Experience + tools + AI.We are experts in what we do. We combine experience, methodology, tools and AI to speed up every stage, deliver implementations in weeks and resolve your needs with agility.
- AI + Agents + Intelligent analytics Much more than AI features.AI features included in the software that you can extend with agents and intelligent data analytics. All connected in one ecosystem and with a single vendor.
- One single plan No tiers or hidden costs.All of the product’s functionality is included from the start. No multiple editions, locked features or hidden costs that complicate the administration of your solution.
Do you know if your operation is at risk?
These are common signs of teams that work without technology.
- Every financial question requires an email
- No way to know whether a payment was applied
- Orders with no visibility
- Returns that get lost between departments
- Cases with no shared context
- Outdated contact information
- Documents and reports scattered around
- The customer does not know the product
- Disconnected messages and access
- Risk of showing another customer’s information
Key features
Financial information
Documents, balances and certificates.
Online payments
Start and track the payment, with application at the source.
Service requests
Authorized actions with follow-up.
Orders and operations
Shipping, delivery and returns, with access to B2B purchasing.
Cases and chat
Ongoing support with knowledge at hand.
Documents and reports
Authorized files and reports.
Training
Courses, progress, tutorials and news.
Personalized communication
Home, notices and web and mobile experience.
Integration and governance
Connected data, security and licensing by active customers.
- GIITIC Customer Portal
- Treasury: Balances, payments and application of the collections made online.
- Electronic Documents: Invoices and e-documents for viewing and download.
- Sales: Orders and commercial documents; requested returns.
- B2B Web Orders: Contextual access to the catalog and the B2B order.
- Customer Service: Cases, requests, complaints and claims, and published replies, without internal notes.
- CRM: Profile, segment and authorized communications.
- LMS (Learning Management System): Courses, materials and training progress.
- Payment gateways: Attempts and confirmations validated on the server, without storing card data.
- External ERP: Invoices, balances, orders and statuses with reconciliation.
- Corporate identity: Customer access with two-factor authentication and roles by account.
- BI tools: Export to Excel and Power BI, respecting permissions.
Connected ecosystem
GIITIC platform
The backbone that powers the entire ecosystem
Every GIITIC module, workflow and data point runs on a common platform: security at the core, integration with your systems, and mobile and business intelligence capabilities.
Learn more- Security and auditingAccess control, encryption and traceability of every interaction.
- Multi-site and multi-currencyMultiple sites, languages, currencies and local regulations.
- Data managementBulk import, assisted migration and open export.
- Processes and approvalsBPM workflows, no-code forms and multilevel approvals.
- Analytics and indicatorsDashboards, KPIs and alerts connected to your operation.
- Maps and traceabilityGeoreferencing, routes and geofences.
- Field mobilityApp with offline mode, signature, photos and on-site printing.
Our track record
Global experience at your service
- Years of experience
- 15+
- Companies in Latin America
- 850+
- Countries
- 10+
- Integrations
- 100+
- ERP and ERP+ modules
- 40
- AI agents
- 20+
Companies that trust GIITIC
Next stepReady to transform your process with GIITIC software?
Schedule a guided demo of GIITIC software. A consultant will review how your operation works and show you how the software adapts to your business rules.
- Explore the software with use cases from your industry.
- Compatibility assessment with your current ERP and your sales channels.
- Review of the scope and the next step.
Request a guided demo of the software
Fill in your details and a consultant will get in touch with you.
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