Security at the core
Security built into the core of the platform, with practices aligned with ISO 27001 guidelines.
ERP+ · Suite
Customers 360 Suite: your entire customer relationship, connected
ERP+ modules to manage the sales relationship, serve customers across every channel, resolve cases, offer self-service and manage accounts receivable, connected to your enterprise ERP.
- Licensing by user, module or suite
- SaaS or on-premise deployment
- Direct support from the software vendor
Value proposition
One customer story, from sale to collection
When sales follow-up, customer service, self-service and collections live in separate tools, each area sees only part of the customer: data is duplicated, requests get lost between channels and customers have to repeat their story.
The Customers 360 Suite brings together specialized modules that share customer context: the CRM organizes opportunities and quotes, the omnichannel communication center gathers conversations, Customer service manages cases and service-level agreements, the Customer portal offers self-service and Collections organizes accounts receivable management.
You can start with the process that concerns you most today and add the other modules when you need them, without replacing your enterprise ERP.
- Customer history shared across areas
- Each module keeps responsibility for its process
- Complements SAP, Oracle or another enterprise ERP
Suite modules
5 modules for your customer relationship
Each module has its own page with the details of what it does.
How it integrates
From priority process to go-live
We work with you in stages so that each module connects with your ERP and with the other modules in the suite without duplicating information.
Priority process
We identify where the greatest friction with your customers is today: sales, service, self-service or accounts receivable.
Candidate module
We choose the suite module that addresses that problem and define its scope.
Flow with your ERP
We review your system, its version, the data that is shared, the available interfaces and permissions.
Go-live
We configure the process, support your team during startup and plan the addition of the next modules.
Benefits
What your customer relationship gains
Results we pursue with you, measured with the indicators of each module.
Full context in every contact
Sales, service and accounts receivable consult the same customer history before responding.
No request without an owner
Prospects, cases and collection actions are assigned, with follow-up and visible dates.
More self-sufficient customers
Customers check invoices, orders and cases, and submit requests from the portal when they need to.
Decisions based on information
Dashboards by process to review the pipeline, service-level agreement compliance and accounts receivable.
Platform
What the entire portfolio shares
The suite modules rely on the same platform and on direct support from GIITIC.
Integration with your systems
Connect GIITIC with your company’s systems and extend your processes.
Portfolio customization
Developments and customizations tied to the portfolio, sized together with your company’s areas.
Related use cases
Keep exploring
Workforce AI agents and analytics use cases that complement your customer relationship.
- View agent
Smart Customer Request Handling
Receives, understands, classifies and handles requests using defined procedures and knowledge.
- View agent
Smart Self-Service
Answers inquiries about orders, invoices, payments, statuses, documents and other transactional information.
- View agent
Smart Payment Application
Identifies payments received, determines the customer and the corresponding invoices, and applies them to accounts receivable.
- View use case
Customer Decline Detection
Identify customers whose business relationship is declining.
- View use case
Collections Prediction
Anticipate the expected collection of accounts receivable.
- View use case
SLA Breach Prediction
Anticipate cases at risk of breaching their service-level agreement.
Frequently asked questions
Questions about the Customers 360 Suite
Which modules does the Customers 360 Suite include?
It includes 5 ERP+ modules: CRM, Customer Service, Customer Portal, Collections, and Omnichannel Communication Center.
Do I have to purchase all the modules?
No. ERP+ is licensed by user, module or suite, so you can start with the module that solves your priority need and add the others when you require them.
Can it work with my current ERP?
Yes. ERP+ is designed to complement SAP, Oracle or another enterprise ERP. When sizing the project, we review your system, its version, your processes and the available interfaces to define the integration.
How are tasks divided among the modules?
Each module is responsible for its process: the CRM for sales follow-up and quotes, the omnichannel center for conversation channels, Customer service for cases and service-level agreements, the Customer portal for self-service and Collections for accounts receivable management. They share customer context among them.
Can it be installed on my infrastructure?
ERP+ is offered as a cloud service (SaaS) or installed on your infrastructure (on-premise). We define the right option with you during sizing.
How much does it cost?
We do not publish prices. First we talk with your areas, size the scope and then prepare the proposal.
Let’s talk
Tell us what you want to improve in your customer relationship
We review with you the process you want to solve first and the scope your operation needs.
- Conversation before sizing and quoting
- Direct support from the software vendor