Multichannel intake
Every request ends up as a single case.
GIITIC Customer Service
Everything you expect from customer service software. And much more.
- Adapts to your business Your operation, your rules.We start from best practices, but we understand that every company is different. We adapt GIITIC to your processes, even when they are complex, without forcing you to change your operation to fit the software.
- Integration experts 100+ integrations.We connect GIITIC with your technology ecosystem: modern, in-house or legacy systems. We have more than 100 integrations and the experience to build the ones your operation needs.
- We solve problems, not just implement We take charge from start to finish.We avoid the typical implementation problems: incomplete scopes, consultants who do not understand the operation, or features that do not solve the need. You work with experts focused on making the solution work from start to finish.
- Record-time implementation and support Experience + tools + AI.We are experts in what we do. We combine experience, methodology, tools and AI to speed up every stage, deliver implementations in weeks and resolve your needs with agility.
- AI + Agents + Intelligent analytics Much more than AI features.AI features included in the software that you can extend with agents and intelligent data analytics. All connected in one ecosystem and with a single vendor.
- One single plan No tiers or hidden costs.All of the product’s functionality is included from the start. No multiple editions, locked features or hidden costs that complicate the administration of your solution.
Do you know if your operation is at risk?
These are common signs of teams that work without technology.
- Requests scattered across email, phone and chat
- Cases that reach the wrong person
- Every agent answers in their own way
- Complex cases that stall
- Service agreements that nobody monitors
- Hour banks with no control
- Customers who call to ask the same thing
- No way to know whether the customer was satisfied
- Problems that keep coming back
- Customer history spread across systems
Key features
Classification and routing
Categorization, priority and rule-based assignment.
Knowledge base
Articles, internal wiki, templates and macros.
Management and collaboration
Tasks, departments, time, escalation and communication.
Service level agreements (SLAs)
Service level by customer, service and channel.
Hour and case banks
Usage and availability by contract.
Help center and self-service
Help, frequently asked questions, guides, documents and cases.
Satisfaction surveys
NPS and CSAT by case or period.
Continuous improvement
Causes, trends and improvement opportunities.
360° history and dashboards
Customer context, KPIs, permissions and integration.
- GIITIC Customer Service
- Omnichannel Communication Center: Messaging, social media and phone conversations turned into cases.
- Customer Portal: Case creation and tracking, help and documents for the customer.
- CRM: Customer, contacts, history and opportunities arising from service.
- Sales: The customer’s products, invoices and warranties as case context.
- Field Work App: Field service visits with their closing evidence.
- Collections: The customer’s accounts receivable status as context.
- External ERP: Customers, products and documents to give context to each case.
- Email and office suite: Support mailboxes, calendars and collaboration.
- Phone and messaging: Calls and conversations that are logged as cases.
- BI tools: Export to Excel and Power BI, respecting permissions.
Connected ecosystem
GIITIC platform
The backbone that powers the entire ecosystem
Every GIITIC module, workflow and data point runs on a common platform: security at the core, integration with your systems, and mobile and business intelligence capabilities.
Learn more- Security and auditingAccess control, encryption and traceability of every interaction.
- Multi-site and multi-currencyMultiple sites, languages, currencies and local regulations.
- Data managementBulk import, assisted migration and open export.
- Processes and approvalsBPM workflows, no-code forms and multilevel approvals.
- Analytics and indicatorsDashboards, KPIs and alerts connected to your operation.
- Maps and traceabilityGeoreferencing, routes and geofences.
- Field mobilityApp with offline mode, signature, photos and on-site printing.
Our track record
Global experience at your service
- Years of experience
- 15+
- Companies in Latin America
- 850+
- Countries
- 10+
- Integrations
- 100+
- ERP and ERP+ modules
- 40
- AI agents
- 20+
Companies that trust GIITIC
Next stepReady to transform your process with GIITIC software?
Schedule a guided demo of GIITIC software. A consultant will review how your operation works and show you how the software adapts to your business rules.
- Explore the software with use cases from your industry.
- Compatibility assessment with your current ERP and your sales channels.
- Review of the scope and the next step.
Request a guided demo of the software
Fill in your details and a consultant will get in touch with you.
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