AI agent · Productivity

Smart Work Assistant

See how your team’s day-to-day work is evolving in organizations with AI agents.

Prebuilt agent Ready to use, we do not start from scratch.
Best practices Built in from day one.
Configured by experts Functional and technology consultants.
Agent platform Workforce AI.
Process experience Processes + technology + enterprise software.
GIITIC software ecosystem The tools the agent needs.

Let's talk about your process See how the process changes

The current challenge

How it is done today, and why it is no longer enough

Finding the information needed to work is still hard: in a Gartner survey of 4,861 employees, 47% said they struggle to find the information or data they need to do their jobs well.

Too many applications
Endless searches
Data that depends on others
Documents from scratch
Analysis without time
Work that piles up

Meet your agent

Smart Work Assistant agent

I'm an artificial intelligence agent trained by experts, ready to use and built with best practices. I am here to help you with any task: I find the information in your systems and documents, understand the context, prepare drafts, analyses and presentations, and recommend how to proceed with the sources in plain view. You review and decide; I flag anything sensitive for you to validate.

Prebuilt, but adaptable to each organization.

How I work

I detectWhat you needI understand your request in natural language: what task, for whom, by when and with what result.
I understandContextI search for documents, emails, records and data in your systems, with your same permissions.
I analyzeInformationI compare, summarize and calculate to find what matters and the points that need attention.
I decideRecommendationI propose options and how to proceed, with the advantages, risks and sources of each.
I executeContentI prepare the draft of the email, document, analysis or presentation you need.
I verifyValidationI cite the sources, flag what needs your validation and adjust based on your comments.

Results

Results you can achieve

in time spent on writing tasks: −40%
in the quality of the work delivered: +18%
in cases resolved per hour with AI: +15%

Reference values based on benchmarks and comparable scenarios. Results depend on the characteristics of each operation and are not guaranteed results.

Greater speed, higher quality, lower costs

Greater speed
Automate tasks and connect your information so your team responds sooner and your processes move forward without waiting.
- Gathers information from several systems for a task in minutes
- Prepares drafts of documents, emails and presentations instantly
- Avoids waiting for another department to send data that’s already in the systems
- Responds at any hour, for anyone on the team
Higher quality
Standardize the work and control every step so your information is reliable and your results are consistent.
- Works with the current information in your systems, not with outdated copies
- Shows the source of each data point so you can review it
- Applies your templates, tone and policies to the content
- Flags risks and points that need validation
Lower costs
Reduce rework, errors and manual work so your operation delivers more with the same resources.
- Reduces the hours spent searching for information and building documents
- Cuts down on requests for data between departments
- Helps people with less experience in a task the most
- Frees your team to think, decide and engage with clients

Before and now

Artificial intelligence in day-to-day work

Before

9:00 a.m.9:00 a.m. · MilestoneThe manager asks for preparation for the meeting with a customer who wants to renegotiate
9:00 a.m.9:00 a.m. · Lost timeThe request waits while the analyst finishes other tasks3 h
12:00 p.m.12:00 p.m. · PersonSearches for the customer’s contract, emails and cases across three systems45 min
12:45 p.m.12:45 p.m. · Lost timeAsks finance for the customer’s profitability and waits for the reply20 h
8:45 a.m. · day 28:45 a.m. · day 2 · PersonAnalyzes the information and writes the summary with options1 h 30 min
10:15 a.m.10:15 a.m. · PersonPrepares the presentation for the meeting45 min
11:00 a.m. · day 211:00 a.m. · day 2 · MilestoneSummary and recommendation ready for the meeting

Now

9:00 a.m.9:00 a.m. · MilestoneThe manager asks for preparation for the meeting with a customer who wants to renegotiate
9:00 a.m.9:00 a.m. · AgentSearches for the customer’s contract, emails, cases and invoices< 1 min
9:01 a.m.9:01 a.m. · AgentChecks the customer’s profitability in the ERP with the manager’s permissions< 1 min
9:02 a.m.9:02 a.m. · AgentAnalyzes and prepares a summary with three negotiation options and their sources5 min
9:07 a.m.9:07 a.m. · AgentBecause one option changes pricing terms, flags it for the manager’s validation< 1 min
9:08 a.m.9:08 a.m. · Lost timeThe manager finishes their current meeting1 h
10:08 a.m.10:08 a.m. · PersonReviews, adjusts one option and approves the document20 min
10:28 a.m.10:28 a.m. · AgentGenerates the presentation with the approved version< 1 min
10:29 a.m.10:29 a.m. · MilestoneSummary and recommendation ready the same morning

Tangible results in your operation

Indicator	Before	Now	Factor
End-to-end cycle time	≈ 26 h	≈ 1.5 h	×18
Human work time	3 h	20 min	×9
Waiting time	23 h	1 h	×23
Human intervention	100%	≈ 40%	÷2.5
Team capacity	1×	≈ 2.5×	×2.5

Illustrative reference scenario. Times depend on each operation and are validated with your data.

How work evolves

Your team moves from operating to deciding

The capacity the agent frees up goes to analysis, decisions, relationships, exceptions, improvement and innovation.

No more low-value manual tasks
- Searching for the same information across several systems
- Asking other departments for data and waiting for a reply
- Building documents and presentations from scratch
- Summarizing emails, meetings and long documents
- Copying and pasting figures between applications
The team adds value to the operation
- Making better decisions with the analysis already prepared
- Reviewing and enriching the work the agent proposes
- Spending more time on clients, team and projects
- Learning faster with the agent’s help on new tasks
- Sharing best practices and templates that make the agent better
Your team's professional growth
- AI power userDesigns instructions and templates that the team reuses with the agent.
- Agent supervisorReviews the quality of the responses, adjusts permissions and governs the agent’s knowledge.
- Knowledge curatorKeeps current the documents and data the agent uses.

Enterprise knowledge

Agents are only as good as the knowledge and context they handle

It is one of the great challenges of enterprise artificial intelligence (AI): an agent without clear rules, reliable data and business context makes mistakes or stops. That is why knowledge is prepared, governed and improved as part of the project.

Company documents, templates and presentations
Customers, suppliers, contracts and transactions in your systems
Policies, procedures and decision criteria

The knowledge this agent handles

The company’s tone, style and communication formats
Each person’s access permissions
Request history and each user’s preferences

60%

of AI projects without AI-ready data will be abandoned through 2026, according to Gartner. Gartner, “Lack of AI-Ready Data Puts AI Projects at Risk,” February 2025

Workforce AI helps you prepare, govern and improve it

Instructions prebuilt by experts
Process best practices
Tools to create and capture knowledge
Knowledge management
Integration with your current sources
Enrichment of existing knowledge
Ongoing updates
Knowledge governance
Continuous learning and improvement

Integration

We integrate with your environment

We connect the agent with virtually any application, API, service or data source in your company, whether GIITIC or third-party systems.

Integrations this agent requires

Email, calendar and chatEmails, meetings, schedules and conversations that give context to each task.
Documents and filesDocument repositories, shared folders and company templates.
ERP, CRM and other systemsYour ERP, CRM (SAP, Salesforce or others) or GIITIC: customer, sales, finance and operations data.

Your agent, connected to your operation

Base systems for agents

If you do not have the base system, we provide reduced versions of GIITIC modules with the capabilities the agent needs to work.

Document Management for agentsA reduced version of GIITIC Document Management: current documents, versions and permissions that the agent consults.
CRM for agentsA reduced version of GIITIC CRM: customers, opportunities, cases and history that the agent uses as context.

Applications and ERP
APIs and web services
Databases and files
MCP (Model Context Protocol), when applicable

An agent needs software tools to query information and carry out actions. Without them, it stays a conversation. That is why we cover both paths: connecting to what you already have or giving you what you are missing.

See GIITIC integrations

95%

of organizations struggle to integrate AI into their existing processes. MuleSoft (Salesforce), Connectivity Benchmark Report 2025, study sponsored with Vanson Bourne and Deloitte Digital

Workforce AI · Central governance platform

Today it is one agent, tomorrow dozens

Every area will add agents working at the same time. Workforce AI is the control center of your digital workforce, not an isolated script.

Explore Workforce AI

Agent creation and management
Security, identities and permissions
Policies and human oversight
Traceability and audit
Observability, quality and results
Models, tokens, usage and costs
Continuous updates to new AI models and features

Map of the Americas with the United States, Mexico, Guatemala, El Salvador, Costa Rica, Panama, Dominican Republic, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile and Argentina connected from Colombia

Our track record

Global experience at your service

Years of experience: 15+
Companies in Latin America: 850+
Countries: 10+
Integrations: 100+
ERP and ERP+ modules: 40
AI agents: 20+

Learn more about us Why is GIITIC the ideal partner?

Companies that trust GIITIC

Frequently asked questions

Questions about Smart Work Assistant

What tasks does the artificial intelligence agent help with?

Day-to-day knowledge tasks: finding and summarizing information, preparing emails, documents, analyses and presentations, comparing options and recommending how to proceed. Complete processes, such as quoting or handling requests, complaints and claims, are handled by specialized Workforce AI agents.

Can it see information I’m not supposed to see?

No. The agent queries the systems with the same permissions as the person using it, and every access is logged.

What happens if it makes a mistake?

That’s why it cites the sources of each data point, flags what needs validation and leaves the decision to the person. Studies show that AI performs very well on some tasks and not on others; your team reviews before using the result.

Do I need GIITIC, or can I use my current systems?

You can use your systems. The agent integrates with your email, documents, ERP, CRM and other applications through APIs, services, files or MCP where applicable. If you don’t have the base system, we provide agent modules with the capabilities it needs.

What knowledge does it need, and who maintains it?

Your documents, templates, policies and system data: it’s the context the AI needs. We help you capture it, organize it and keep it up to date with the Workforce AI knowledge tools, with defined owners.

Who controls what the agent does?

Workforce AI centralizes permissions by agent, human approvals, traceability of queries and responses, statuses and errors, auditing and usage control. You define which systems it accesses and which actions require approval.

How long does implementation take, and how much does it cost?

It depends on your systems, number of users and use cases. Starting from a prebuilt agent avoids developing from scratch. First we talk and scope the project with you; then we prepare the proposal. We don’t publish prices.

What happens to my team?

They stop searching for information and building documents from scratch, and spend their time thinking, deciding and engaging with clients. The agent expands their capacity; it doesn’t leave them without control.

Next step

Ready to see your agent work in your process?

Let's talk about your operation. A consultant will review your process, your systems and your knowledge, and show you how the agent would work with your rules.

Demo of the agent with cases from your process.
Review of your systems and the available knowledge.
Estimate of the scope and the next step.

Let's talk about your process

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Smart Work Assistant

How I work

Greater speed, higher quality, lower costs

Greater speed

Higher quality

Lower costs