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AI agent · Finance and Administration

Smart Billing

See how billing is evolving in organizations with AI agents.

  • Prebuilt agent Ready to use, we do not start from scratch.We start from an agent prepared for this process and configure it with your rules, your systems and your way of working.
  • Best practices Built in from day one.The agent's instructions incorporate the process practices we have applied when automating it in different organizations.
  • Configured by experts Functional and technology consultants.Specialized consultants support the configuration, integration, testing and go-live of the agent in your operation.
  • Agent platform Workforce AI.The agent runs on Workforce AI, GIITIC's own platform that centralizes security, permissions, audit, usage and administration of all your agents.
  • Process experience Processes + technology + enterprise software.Behind every agent are years of experience implementing enterprise software and automating processes in companies across Latin America.
  • GIITIC software ecosystem The tools the agent needs.We integrate with your current systems and, if you are missing one, the GIITIC ecosystem provides the modules the agent needs to query and act.
Let's talk about your processSee how the process changes
The current challenge

How it is done today, and why it is no longer enough

On average, organizations lose 8.6% of their contract value due to shortcomings in how they manage and execute contracts, according to World Commerce & Contracting and Deloitte. Manually billing what was agreed in each contract is one of the places where that value is at stake.

  • Scattered terms
  • Usage to consolidate
  • Manual calculation
  • Charges never billed
  • Closes that drag on
  • Credit notes and disputes
Meet your agent

Smart Billing agent

Smart Billing agent, an artificial intelligence agent

I'm an artificial intelligence agent trained by experts, ready to use and built with best practices. I am here to review what you agreed with each customer —contracts, purchase orders, rates and terms—, match it to actual usage and deliveries, calculate what should be billed and generate the invoice on time. Anything without supporting evidence or outside your rules, I escalate to you with a proposal.

Prebuilt, but adaptable to each organization.

How I work

  1. I detectWhat needs to be billedI identify the contracts, orders, deliveries and milestones that reach their billing date or cutoff.
  2. I understandContracts and termsI interpret rates, minimums, price adjustments, discounts, milestones and terms in the contract or purchase order.
  3. I analyzeUsage and deliveriesI match hours, usage and deliveries to what was agreed and detect anything missing or unsupported.
  4. I calculateCharge calculationI calculate fixed and variable charges, extras, prorations, taxes and advances according to your rules.
  5. I executeInvoice generationI generate the invoice in your ERP with its supporting documents, ready for electronic issuance and delivery.
  6. I verifyControl and escalationI compare amounts with previous periods, keep an audit trail and escalate exceptions to you with my proposal.
Results

Results you can achieve

fewer invoice corrections
≈ 50%Reduction in invoice corrections from better data quality, according to the AI World Class model of the order-to-cash process.Source: The Hackett Group, AI World Class Finance Benchmarks, 2026
lower order-to-cash process cost
52–59%Reduction in order-to-cash process cost modeled by The Hackett Group for organizations that redesign it with AI.Source: The Hackett Group, AI World Class Finance Benchmarks, 2026
faster dispute resolution
43%Acceleration of customer dispute resolution in the AI World Class model of the order-to-cash process.Source: The Hackett Group, AI World Class Finance Benchmarks, 2026
contract value erosion among the best
3%The best-performing organizations lose just over 3% of their contract value; the average, 8.6%; the worst-performing, more than 20%.Source: World Commerce & Contracting and Deloitte, The ROI of Contracting Excellence, 2023

Reference values based on benchmarks and comparable scenarios. Results depend on the characteristics of each operation and are not guaranteed results.

Greater speed, higher quality, lower costs

  • Greater speed

    Automate tasks and connect your information so your team responds sooner and your processes move forward without waiting.

    • Bills as soon as the cutoff, milestone or delivery is met, without waiting for the close
    • Processes the full volume of contracts and orders without depending on team capacity
    • Gathers usage, deliveries and supporting documents without chasing reports across departments
    • Speeds up collection with invoices that are correct from the first issuance

  • Higher quality

    Standardize the work and control every step so your information is reliable and your results are consistent.

    • Applies rates, price adjustments, minimums and discounts exactly as agreed
    • Matches every charge to actual usage and deliveries before billing
    • Detects unsupported or duplicate charges and amounts outside the expected range
    • Keeps an audit trail of every invoice: contract, usage, rule applied and person responsible

  • Lower costs

    Reduce rework, errors and manual work so your operation delivers more with the same resources.

    • Reduces the manual effort for each invoice generated
    • Handles month-end closes without overtime or temporary staff
    • Cuts credit notes, voids and rework from incorrect invoices
    • Helps ensure agreed charges don’t go unbilled
Before and now

Artificial intelligence in contract and usage-based billing

Before

  1. 5:00 p.m.MilestoneOperations sends the month’s hours and usage report
  2. 5:00 p.m.Lost timeEnd of the workday: the month’s billing starts the next day15 h
  3. 8:00 a.m. · day 2PersonFinds the contract and checks rates, minimums and the annual price adjustment20 min
  4. 8:20 a.m.Lost timeQueue of contracts to bill for the close3 h
  5. 11:20 a.m.PersonMatches the hours to approved deliveries and finds 6 hours without supporting evidence15 min
  6. 11:35 a.m.Lost timeLunch and waiting for the project manager’s confirmation5 h
  7. 4:35 p.m.PersonCalculates the fixed charge, additional hours and price adjustment in the spreadsheet15 min
  8. 4:50 p.m.Lost timeEnd of the workday and waiting for the account manager’s approval18 h
  9. 10:50 a.m. · day 3PersonKeys the invoice into the ERP and sends it for electronic issuance10 min
  10. 11:00 a.m. · day 3MilestoneInvoice issued

Now

  1. 5:00 p.m.MilestoneOperations sends the month’s hours and usage report
  2. 5:00 p.m.AgentReads the current contract: rates, minimums and annual price adjustment< 1 min
  3. 5:01 p.m.AgentMatches the hours to approved deliveries and calculates the fixed charge, extras and price adjustment< 1 min
  4. 5:02 p.m.AgentDetects 6 hours without supporting evidence and escalates them with a proposal and the evidence found< 1 min
  5. 5:03 p.m.Lost timeThe project manager finishes their current task30 min
  6. 5:33 p.m.PersonReviews the agent’s proposal and confirms the hours5 min
  7. 5:38 p.m.AgentGenerates the invoice with its supporting documents and sends it for electronic issuance< 1 min
  8. 5:39 p.m.MilestoneInvoice issued the same day

Tangible results in your operation

IndicatorBeforeNowFactor
End-to-end cycle time42 h≈ 40 min×65
Human work time60 min5 min×12
Waiting time41 h30 min×82
Human intervention100%≈ 45%÷2.2
Team capacity1×≈ 2.2××2.2

Illustrative reference scenario. Times depend on each operation and are validated with your data.

How work evolves

Your team moves from operating to deciding

The capacity the agent frees up goes to analysis, decisions, relationships, exceptions, improvement and innovation.

  1. No more low-value manual tasks

    • Searching for current contracts, addenda and rates
    • Consolidating hours, usage and delivery reports
    • Calculating charges and price adjustments in spreadsheets
    • Keying in invoices one by one
    • Chasing confirmations and approvals from other departments

  2. The team adds value to the operation

    • Resolving exceptions with the context the agent prepares
    • Analyzing unbilled charges, credit notes and recurring disputes
    • Agreeing on clear, billable terms with sales and operations
    • Adjusting rules and tolerances to increase automatic billing
    • Anticipating revenue and receivables with up-to-date information

  3. Your team's professional growth

    • Billing and exceptions analystResolves unsupported charges, discrepancies and the cases the agent escalates.
    • Agent supervisorReviews the quality of invoices, adjusts rules and governs the agent’s knowledge.
    • Revenue assurance analystUses the agent’s audit trail to find unbilled charges and improve contracts.
Enterprise knowledge

Agents are only as good as the knowledge and context they handle

It is one of the great challenges of enterprise artificial intelligence (AI): an agent without clear rules, reliable data and business context makes mistakes or stops. That is why knowledge is prepared, governed and improved as part of the project.

  • Billing policies, cutoffs and frequency by customer
  • Agreed rates, price lists, minimums and discounts
  • Rules for price adjustments, prorations, advances and balances
  • Terms and milestones of contracts and purchase orders

The knowledge this agent handles

  • Sources and formats for usage, hours and deliveries
  • Taxes and invoice requirements by customer type
  • Tolerances and approval rules for charges

60%

of AI projects without AI-ready data will be abandoned through 2026, according to Gartner. Gartner, “Lack of AI-Ready Data Puts AI Projects at Risk,” February 2025

Workforce AI helps you prepare, govern and improve it

  • Instructions prebuilt by experts
  • Process best practices
  • Tools to create and capture knowledge
  • Knowledge management
  • Integration with your current sources
  • Enrichment of existing knowledge
  • Ongoing updates
  • Knowledge governance
  • Continuous learning and improvement
Integration

We integrate with your environment

We connect the agent with virtually any application, API, service or data source in your company, whether GIITIC or third-party systems.

Integrations this agent requires

  • ERP and billing systemYour ERP (SAP, Oracle or another) or GIITIC ERP: customers, orders, rates and invoice generation.
  • Contracts and purchase ordersContract repository or system, addenda and purchase orders received by email or portals.
  • Usage and deliveriesOperational, metering, time-tracking or dispatch systems that record what was actually delivered.
Artificial intelligence (AI) chip

Your agent, connected to your operation

Base systems for agents

If you do not have the base system, we provide reduced versions of GIITIC modules with the capabilities the agent needs to work.

  • Applications and ERP
  • APIs and web services
  • Databases and files
  • MCP (Model Context Protocol), when applicable

An agent needs software tools to query information and carry out actions. Without them, it stays a conversation. That is why we cover both paths: connecting to what you already have or giving you what you are missing.

See GIITIC integrations

95%

of organizations struggle to integrate AI into their existing processes. MuleSoft (Salesforce), Connectivity Benchmark Report 2025, study sponsored with Vanson Bourne and Deloitte Digital

Workforce AI · Central governance platform

Today it is one agent, tomorrow dozens

Every area will add agents working at the same time. Workforce AI is the control center of your digital workforce, not an isolated script.

Explore Workforce AI
  • Agent creation and management
  • Security, identities and permissions
  • Policies and human oversight
  • Traceability and audit
  • Observability, quality and results
  • Models, tokens, usage and costs
  • Continuous updates to new AI models and features
Map of the Americas with the United States, Mexico, Guatemala, El Salvador, Costa Rica, Panama, Dominican Republic, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile and Argentina connected from Colombia
Our track record

Global experience at your service

Years of experience
15+
Companies in Latin America
850+
Countries
10+
Integrations
100+
ERP and ERP+ modules
40
AI agents
20+
Learn more about usWhy is GIITIC the ideal partner?

Companies that trust GIITIC

Frequently asked questions

Questions about Smart Billing

What types of billing can the artificial intelligence agent handle?
Contract-based, order- or delivery-based, milestone, recurring, and usage- or hours-based billing, with rates, minimums, price adjustments and discounts. Contract types, usage sources and documents are confirmed when the project is scoped.
What happens when a charge has no supporting evidence or doesn’t match the contract?
Nothing is billed outside your rules and tolerances. When supporting evidence is missing, there is a discrepancy with what was agreed or an amount is outside the expected range, the agent escalates the case to the person responsible with a proposal and the evidence; that person decides and the agent completes the invoice.
Does the agent issue the electronic invoice?
The agent generates the invoice in your ERP or billing system, and electronic issuance is done with the system you already use for it or with GIITIC Electronic Documents. Countries and requirements are confirmed when the project is scoped.
Do I need GIITIC ERP?
No. The agent integrates with your current ERP or billing system through APIs, services, files or MCP where applicable. If you don’t have the base system, we provide agent modules with the capabilities it needs.
How does it adapt to my contracts and billing policies?
The agent is prebuilt, but our consultants configure it with your rates, cutoffs, price adjustments, tolerances and approvals, and test it with your contracts before putting it to work. Your billing policies and contracts are the knowledge it needs; we help you maintain it with the Workforce AI tools.
Who controls what the agent does?
Workforce AI centralizes permissions by agent, human approvals, decision traceability, statuses and errors, auditing and usage control. You define what it bills on its own and what requires approval.
How long does implementation take, and how much does it cost?
It depends on your contracts, usage sources, systems, volume and rules. Starting from a prebuilt agent avoids developing from scratch. First we talk and scope the project with you; then we prepare the proposal. We don’t publish prices.
What happens to my billing team?
They stop searching for contracts, consolidating usage and keying in invoices, and spend their time on exceptions, analyzing unbilled charges, agreements with sales and operations, and process improvement. The agent expands their capacity; it doesn’t leave them without control.
Next step

Ready to see your agent work in your process?

Let's talk about your operation. A consultant will review your process, your systems and your knowledge, and show you how the agent would work with your rules.

  • Demo of the agent with cases from your process.
  • Review of your systems and the available knowledge.
  • Estimate of the scope and the next step.

Let's talk about your process

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