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AI agent · Knowledge and Compliance

Smart Enterprise Search

See how enterprise information search is evolving in organizations with AI agents.

  • Prebuilt agent Ready to use, we do not start from scratch.We start from an agent prepared for this process and configure it with your rules, your systems and your way of working.
  • Best practices Built in from day one.The agent's instructions incorporate the process practices we have applied when automating it in different organizations.
  • Configured by experts Functional and technology consultants.Specialized consultants support the configuration, integration, testing and go-live of the agent in your operation.
  • Agent platform Workforce AI.The agent runs on Workforce AI, GIITIC's own platform that centralizes security, permissions, audit, usage and administration of all your agents.
  • Process experience Processes + technology + enterprise software.Behind every agent are years of experience implementing enterprise software and automating processes in companies across Latin America.
  • GIITIC software ecosystem The tools the agent needs.We integrate with your current systems and, if you are missing one, the GIITIC ecosystem provides the modules the agent needs to query and act.
Let's talk about your processSee how the process changes
The current challenge

How it is done today, and why it is no longer enough

Information is increasingly scattered: according to Gartner, a desk worker uses an average of 11 applications, up from 6 in 2019, and 47% struggle to find what they need.

  • Information in many systems
  • Isolated search tools
  • Unconnected data
  • Questions to other departments
  • Uneven access
  • Unprepared meetings
Meet your agent

Smart Enterprise Search agent

Smart Enterprise Search agent, an artificial intelligence agent

I'm an artificial intelligence agent trained by experts, ready to use and built with best practices. I am here to help you find what you need, wherever it is: I search documents, ERP, CRM, email and other sources in your company, connect what I find about a customer, supplier, project or topic, and show it to you with a link to each source, respecting your permissions. If something isn’t in the systems, I ask the person who knows.

Prebuilt, but adaptable to each organization.

How I work

  1. I detectSearchI understand what you’re looking for, even if you write it in natural language or with incomplete names.
  2. I understandPermissionsI identify who is searching and which systems and records they can access.
  3. I analyzeAll sourcesI search documents, ERP, CRM, email, chat and databases at the same time.
  4. I decideRelationshipsI connect the results by customer, supplier, project, product or person and remove duplicates.
  5. I executeResults with sourcesI show you the most relevant results, summarized, with a link to each record or document.
  6. I verifyGaps and freshnessI flag contradictory or outdated data and ask about whatever isn’t in the systems.
Results

Results you can achieve

of time is lost searching for answers
25%Survey of 12,000 knowledge workers and 200 executives in six countries.Source: Atlassian survey, 2025
of the workday goes to searching for information
19%Knowledge workers spend close to a fifth of their time searching for internal information or for colleagues who can help them.Source: McKinsey Global Institute, 2012
in time spent searching for information
−35%Estimate: a knowledge record that can be searched reduces by up to 35% the time spent searching for company information.Source: McKinsey Global Institute, 2012

Reference values based on benchmarks and comparable scenarios. Results depend on the characteristics of each operation and are not guaranteed results.

Greater speed, higher quality, lower costs

  • Greater speed

    Automate tasks and connect your information so your team responds sooner and your processes move forward without waiting.

    • Finds in seconds what used to take logging in to several systems
    • Prepares the situation of a customer or supplier before a meeting
    • Avoids waiting for another department to send the information
    • Understands natural-language searches, without needing to know where the data is

  • Higher quality

    Standardize the work and control every step so your information is reliable and your results are consistent.

    • Shows the full picture, not just what’s in one system
    • Cites the source of each data point so it can be reviewed
    • Flags contradictory or outdated data across systems
    • Respects each person’s permissions in every source

  • Lower costs

    Reduce rework, errors and manual work so your operation delivers more with the same resources.

    • Reduces the hours spent searching for information
    • Decreases information requests between departments
    • Avoids duplicate work caused by not finding what already exists
    • Makes use of the information the company already has
Before and now

Artificial intelligence in enterprise information search

Before

  1. 9:00 a.m.MilestoneThe account manager needs the customer’s complete situation for the meeting
  2. 9:00 a.m.PersonChecks orders and invoices in the ERP30 min
  3. 9:30 a.m.PersonReviews open opportunities and cases in the CRM20 min
  4. 9:50 a.m.PersonLooks for the contract and the latest emails in folders and the inbox30 min
  5. 10:20 a.m.Lost timeAsks accounts receivable for the payment status and customer service for the details of a claim, and waits3 h 40 min
  6. 2:00 p.m.PersonPulls the information together into a note for the meeting40 min
  7. 2:40 p.m.MilestoneNote ready 20 minutes before the meeting

Now

  1. 9:00 a.m.MilestoneThe account manager needs the customer’s complete situation for the meeting
  2. 9:00 a.m.AgentSearches for the customer in the ERP, CRM, documents and email, and connects orders, invoices, cases, the contract and communications2 min
  3. 9:02 a.m.AgentFinds an open claim tied to an overdue invoice and shows the details with a link to each source1 min
  4. 9:03 a.m.AgentA payment agreement doesn’t appear in the systems; asks the accounts receivable analyst< 1 min
  5. 9:04 a.m.Lost timeThe accounts receivable analyst replies30 min
  6. 9:34 a.m.PersonThe analyst confirms the payment agreement5 min
  7. 9:39 a.m.AgentDelivers the customer summary with its sources to the account manager< 1 min
  8. 9:40 a.m.PersonThe account manager reviews the summary10 min
  9. 9:50 a.m.MilestoneCustomer situation ready in the morning

Tangible results in your operation

IndicatorBeforeNowFactor
End-to-end cycle time≈ 5.7 h≈ 50 min×6.8
Human work time2 h15 min×8
Waiting time3 h 40 min30 min×7.3
Human intervention100%≈ 40%÷2.5
Team capacity1×≈ 2.5××2.5

Illustrative reference scenario. Times depend on each operation and are validated with your data.

How work evolves

Your team moves from operating to deciding

The capacity the agent frees up goes to analysis, decisions, relationships, exceptions, improvement and innovation.

  1. No more low-value manual tasks

    • Logging in to several systems to put together a complete view
    • Requesting information from other departments by email
    • Copying data from one system to another to compare it
    • Searching for documents in folders and inboxes
    • Redoing work that already existed somewhere else

  2. The team adds value to the operation

    • Better preparing meetings and decisions
    • Analyzing information instead of gathering it
    • Serving customers and suppliers with the full picture
    • Detecting inconsistent data so it can be corrected at its source
    • Collaborating with the people who already know the topic

  3. Your team's professional growth

    • Information sources ownerDefines which systems the agent searches and maintains their quality.
    • Agent supervisorReviews the quality of results, adjusts sources and permissions, and governs the agent’s knowledge.
    • Permissions administratorEnsures each person finds only what they’re entitled to.
Enterprise knowledge

Agents are only as good as the knowledge and context they handle

It is one of the great challenges of enterprise artificial intelligence (AI): an agent without clear rules, reliable data and business context makes mistakes or stops. That is why knowledge is prepared, governed and improved as part of the project.

  • Company systems and information sources
  • Key entities and how they’re identified in each system (customers, suppliers, products, projects)
  • Code and name equivalences across systems

The knowledge this agent handles

  • Search permissions by role, department or location
  • People to ask for each type of data
  • Acronyms, terms and internal names used by the company

60%

of AI projects without AI-ready data will be abandoned through 2026, according to Gartner. Gartner, “Lack of AI-Ready Data Puts AI Projects at Risk,” February 2025

Workforce AI helps you prepare, govern and improve it

  • Instructions prebuilt by experts
  • Process best practices
  • Tools to create and capture knowledge
  • Knowledge management
  • Integration with your current sources
  • Enrichment of existing knowledge
  • Ongoing updates
  • Knowledge governance
  • Continuous learning and improvement
Integration

We integrate with your environment

We connect the agent with virtually any application, API, service or data source in your company, whether GIITIC or third-party systems.

Integrations this agent requires

  • ERP, CRM and business systemsYour ERP or CRM (SAP, Salesforce or others) or GIITIC: customers, suppliers, orders, invoices and cases.
  • Documents, email and chatSharePoint, Google Drive, document management system, email, Teams or Slack.
  • Directory and permissionsUser directory and permissions, to show only what each person can see.
Artificial intelligence (AI) chip

Your agent, connected to your operation

Base systems for agents

If you do not have the base system, we provide reduced versions of GIITIC modules with the capabilities the agent needs to work.

  • CRM for agentsA reduced version of GIITIC CRM: customers, contacts, opportunities and interaction history.
  • Document Management for agentsA reduced version of GIITIC Document Management: documents, case files, versions and permissions.
  • Applications and ERP
  • APIs and web services
  • Databases and files
  • MCP (Model Context Protocol), when applicable

An agent needs software tools to query information and carry out actions. Without them, it stays a conversation. That is why we cover both paths: connecting to what you already have or giving you what you are missing.

See GIITIC integrations

95%

of organizations struggle to integrate AI into their existing processes. MuleSoft (Salesforce), Connectivity Benchmark Report 2025, study sponsored with Vanson Bourne and Deloitte Digital

Workforce AI · Central governance platform

Today it is one agent, tomorrow dozens

Every area will add agents working at the same time. Workforce AI is the control center of your digital workforce, not an isolated script.

Explore Workforce AI
  • Agent creation and management
  • Security, identities and permissions
  • Policies and human oversight
  • Traceability and audit
  • Observability, quality and results
  • Models, tokens, usage and costs
  • Continuous updates to new AI models and features
Map of the Americas with the United States, Mexico, Guatemala, El Salvador, Costa Rica, Panama, Dominican Republic, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile and Argentina connected from Colombia
Our track record

Global experience at your service

Years of experience
15+
Companies in Latin America
850+
Countries
10+
Integrations
100+
ERP and ERP+ modules
40
AI agents
20+
Learn more about usWhy is GIITIC the ideal partner?

Companies that trust GIITIC

Frequently asked questions

Questions about Smart Enterprise Search

Which sources can the artificial intelligence agent search?
Documents, ERP, CRM, email, chat, databases and other systems in your company that can be connected. Sources are confirmed when the project is scoped.
How is it different from each system’s own search?
It searches all sources at once, understands natural language and connects the results by customer, supplier, project or topic, with a link to each record.
Can it show me information I don’t have permission to see?
No. It respects the permissions of each system: it only shows what the person can access in the original source.
Does the agent modify the information in my systems?
No. It searches, connects and shows; it doesn’t create or change records. Actions are carried out by people or other agents, with their own permissions.
How is it different from the internal knowledge agent?
The internal knowledge agent answers questions using policies, procedures and manuals. Smart Enterprise Search finds and connects information from all your systems, including customer, supplier and operations data.
Do I need GIITIC, or can I use my current systems?
You can use your current systems. The agent integrates with your ERP, CRM, document repositories and communication channels through APIs, services, files or MCP where applicable. If you don’t have the base system, we provide agent modules with the capabilities it needs.
Who controls what the agent does?
Workforce AI centralizes permissions by agent, human approvals, traceability of searches and sources, statuses and errors, auditing and usage control. You define which sources it searches and who can use it.
How long does implementation take, and how much does it cost?
It depends on your sources, volume of information and number of users. Starting from a prebuilt agent avoids developing from scratch. First we talk and scope the project with you; then we prepare the proposal. We don’t publish prices.
Next step

Ready to see your agent work in your process?

Let's talk about your operation. A consultant will review your process, your systems and your knowledge, and show you how the agent would work with your rules.

  • Demo of the agent with cases from your process.
  • Review of your systems and the available knowledge.
  • Estimate of the scope and the next step.

Let's talk about your process

Fill in your details and a consultant will get in touch with you.

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