AI agent · Knowledge and Compliance

Smart Internal Knowledge

See how internal knowledge management is evolving in organizations with AI agents.

Prebuilt agent Ready to use, we do not start from scratch.
Best practices Built in from day one.
Configured by experts Functional and technology consultants.
Agent platform Workforce AI.
Process experience Processes + technology + enterprise software.
GIITIC software ecosystem The tools the agent needs.

Let's talk about your process See how the process changes

The current challenge

How it is done today, and why it is no longer enough

Finding the information needed to work is still hard: in a Gartner survey of 4,861 employees, 47% said they struggle to find the information or data they need to do their jobs effectively.

Scattered documents
Outdated versions
Questions that wait
Interrupted experts
Inconsistent answers
New hires without context

Meet your agent

Smart Internal Knowledge agent

I'm an artificial intelligence agent trained by experts, ready to use and built with best practices. I am here to answer your team’s questions with your company’s knowledge: I search current policies, procedures and manuals, answer in plain language with a citation of the document, and respect each person’s permissions. What isn’t documented, I don’t make up: I escalate it to the person responsible and help document it.

Prebuilt, but adaptable to each organization.

How I work

I detectQuestionI receive the question in chat, the portal or email and understand what the person needs to know.
I understandContext and permissionsI identify who is asking, their role, their site and which documents they can access.
I analyzeCurrent documentsI search policies, procedures and manuals, and use only the current version.
I decideGrounded answerI choose what answers the question and detect when the documentation doesn’t cover it.
I executeAnswer with sourceI answer in plain language with the citation and a link to the document.
I verifyGaps and improvementI escalate what isn’t documented, log frequently asked questions and flag outdated documents.

Results

Results you can achieve

in cases resolved per hour with an AI assistant: +14%
for new or less experienced people: +34%
of the workday goes to searching for information: 19%

Reference values based on benchmarks and comparable scenarios. Results depend on the characteristics of each operation and are not guaranteed results.

Greater speed, higher quality, lower costs

Greater speed
Automate tasks and connect your information so your team responds sooner and your processes move forward without waiting.
- Answers in seconds, at any hour and through the channel each person uses
- Avoids waiting for other departments to reply to emails
- Speeds up the onboarding of people joining the company
- Brings to the expert only the questions that require their judgment
Higher quality
Standardize the work and control every step so your information is reliable and your results are consistent.
- Answers with the current version of each document
- Cites the source so anyone can verify it
- Gives the same answer to the same question across the company
- Flags outdated, contradictory or incomplete documents
Lower costs
Reduce rework, errors and manual work so your operation delivers more with the same resources.
- Reduces the hours spent searching for information
- Frees experts from always answering the same thing
- Avoids errors from applying outdated policies
- Preserves knowledge when people change roles

Before and now

Artificial intelligence in internal knowledge management

Before

9:00 a.m.9:00 a.m. · MilestoneAn advisor needs to know the travel expense policy before their trip
9:00 a.m.9:00 a.m. · PersonSearches shared folders and the intranet and finds two versions of the policy30 min
9:30 a.m.9:30 a.m. · PersonWrites to the finance department to find out which one is current and which expenses it covers5 min
9:35 a.m.9:35 a.m. · Lost timeWaits for the finance department to reply5 h 25 min
3:00 p.m.3:00 p.m. · PersonAn analyst looks up the current policy and answers the email20 min
3:20 p.m.3:20 p.m. · Lost timeThe advisor reads the reply after returning from a visit1 h 40 min
5:00 p.m.5:00 p.m. · PersonReads the reply and confirms which supporting documents to submit10 min
5:10 p.m.5:10 p.m. · MilestoneQuestion resolved at the end of the day

Now

9:00 a.m.9:00 a.m. · MilestoneAn advisor needs to know the travel expense policy before their trip
9:00 a.m.9:00 a.m. · AgentReceives the question in chat and answers with the covered expenses, the supporting documents and the citation of the current policy< 1 min
9:01 a.m.9:01 a.m. · AgentVehicle rental isn’t in the policy; escalates that question to the person responsible with the context< 1 min
9:02 a.m.9:02 a.m. · Lost timeThe policy owner replies1 h
10:02 a.m.10:02 a.m. · PersonConfirms the answer about rentals and approves adding it to the knowledge10 min
10:12 a.m.10:12 a.m. · AgentDelivers the answer to the advisor and logs the new frequently asked question< 1 min
10:13 a.m.10:13 a.m. · PersonThe advisor reads the complete answer5 min
10:18 a.m.10:18 a.m. · MilestoneQuestion resolved in the morning

Tangible results in your operation

Indicator	Before	Now	Factor
End-to-end cycle time	≈ 8.2 h	≈ 1.3 h	×6.3
Human work time	1 h 5 min	15 min	×4.3
Waiting time	7 h 5 min	1 h	×7.1
Human intervention	100%	≈ 40%	÷2.5
Team capacity	1×	≈ 2.5×	×2.5

Illustrative reference scenario. Times depend on each operation and are validated with your data.

How work evolves

Your team moves from operating to deciding

The capacity the agent frees up goes to analysis, decisions, relationships, exceptions, improvement and innovation.

No more low-value manual tasks
- Searching for documents in folders, emails and intranets
- Answering the same questions over and over
- Forwarding policies and manuals by email
- Clarifying which version of a document is current
- Interrupting experts for simple questions
The team adds value to the operation
- Keeping knowledge clear, current and free of contradictions
- Resolving the questions that require judgment
- Documenting what used to live only in people’s heads
- Improving policies with the most frequently asked questions
- Supporting people who join the company
Your team's professional growth
- Knowledge curatorOrganizes, updates and retires the documents the agent uses.
- Agent supervisorReviews the quality of answers, adjusts sources and permissions and governs the agent’s knowledge.
- Validating expertAnswers the escalated questions and approves new answers for their area.

Enterprise knowledge

Agents are only as good as the knowledge and context they handle

It is one of the great challenges of enterprise artificial intelligence (AI): an agent without clear rules, reliable data and business context makes mistakes or stops. That is why knowledge is prepared, governed and improved as part of the project.

Current internal policies, regulations and rules
Procedures, instructions and manuals for each department
Benefits, procedures and frequently asked questions from employees

The knowledge this agent handles

Owners of each document or topic
Access permissions by role, department or site
History of questions, approved answers and detected gaps

60%

of AI projects without AI-ready data will be abandoned through 2026, according to Gartner. Gartner, “Lack of AI-Ready Data Puts AI Projects at Risk,” February 2025

Workforce AI helps you prepare, govern and improve it

Instructions prebuilt by experts
Process best practices
Tools to create and capture knowledge
Knowledge management
Integration with your current sources
Enrichment of existing knowledge
Ongoing updates
Knowledge governance
Continuous learning and improvement

Integration

We integrate with your environment

We connect the agent with virtually any application, API, service or data source in your company, whether GIITIC or third-party systems.

Integrations this agent requires

Document repositoriesSharePoint, Google Drive, an intranet or your document management system, with the current versions.
Chat, portal and emailTeams, Slack, WhatsApp, the employee portal or the email where your team asks its questions.
Directory and permissionsUser directory and permissions to answer only with what each person can see.

Your agent, connected to your operation

Base systems for agents

If you do not have the base system, we provide reduced versions of GIITIC modules with the capabilities the agent needs to work.

Document Management for agentsA reduced version of GIITIC Document Management: controlled documents, versions, owners and permissions.
Employee Portal for agentsA reduced version of GIITIC Employee Portal: a channel where employees ask questions and look things up.

Applications and ERP
APIs and web services
Databases and files
MCP (Model Context Protocol), when applicable

An agent needs software tools to query information and carry out actions. Without them, it stays a conversation. That is why we cover both paths: connecting to what you already have or giving you what you are missing.

See GIITIC integrations

95%

of organizations struggle to integrate AI into their existing processes. MuleSoft (Salesforce), Connectivity Benchmark Report 2025, study sponsored with Vanson Bourne and Deloitte Digital

Workforce AI · Central governance platform

Today it is one agent, tomorrow dozens

Every area will add agents working at the same time. Workforce AI is the control center of your digital workforce, not an isolated script.

Explore Workforce AI

Agent creation and management
Security, identities and permissions
Policies and human oversight
Traceability and audit
Observability, quality and results
Models, tokens, usage and costs
Continuous updates to new AI models and features

Map of the Americas with the United States, Mexico, Guatemala, El Salvador, Costa Rica, Panama, Dominican Republic, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile and Argentina connected from Colombia

Our track record

Global experience at your service

Years of experience: 15+
Companies in Latin America: 850+
Countries: 10+
Integrations: 100+
ERP and ERP+ modules: 40
AI agents: 20+

Learn more about us Why is GIITIC the ideal partner?

Companies that trust GIITIC

Frequently asked questions

Questions about Smart Internal Knowledge

What questions can the artificial intelligence agent answer?

Questions about policies, procedures, manuals, benefits, internal rules and how things are done at your company, based on the documents you define. Sources and topics are confirmed when the project is scoped.

What happens if the answer isn’t in the documents?

It doesn’t make one up. It says it didn’t find it, escalates the question to the person responsible with the context and, once the answer is approved, helps add it to the company’s knowledge.

How do I know the answer is correct?

Every answer cites the document and section it comes from, uses only current versions and flags outdated or contradictory documents so their owner can review them.

Does everyone see the same information?

No. The agent respects the permissions in your systems: each person gets answers based only on the documents they can access.

Do I need GIITIC, or can I use my current systems?

You can use your systems. The agent integrates with your document repositories, intranet and chat channels through APIs, services, files or MCP where applicable. If you don’t have the base system, we provide agent modules with the capabilities it needs.

Who controls what the agent does?

Workforce AI centralizes permissions by agent, human approvals, traceability of questions and sources, statuses and errors, auditing and usage control. You define which sources it uses, which topics it answers and what it escalates.

How long does implementation take, and how much does it cost?

It depends on your sources, topics, channels and volume of questions. Starting from a prebuilt agent avoids developing from scratch. First we talk and scope the project with you; then we prepare the proposal. We don’t publish prices.

Does it replace the experts in each department?

No. It stops interrupting them with the same questions and brings them only what requires their judgment; they validate the answers and keep the knowledge up to date.

Next step

Ready to see your agent work in your process?

Let's talk about your operation. A consultant will review your process, your systems and your knowledge, and show you how the agent would work with your rules.

Demo of the agent with cases from your process.
Review of your systems and the available knowledge.
Estimate of the scope and the next step.

Let's talk about your process

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Smart Internal Knowledge

How I work

Greater speed, higher quality, lower costs

Greater speed

Higher quality

Lower costs